5l2t Responsible Gaming

Our Commitment to Responsible Gaming

Gambling is a form of entertainment — and for the overwhelming majority of 5l2t players across Bangladesh, it stays that way. However, 5l2t recognises that for a small number of people, gambling can become a problem. Problem gambling can affect anyone regardless of age, background, or financial status, and it can have serious consequences for a person's finances, relationships, and mental health.

5l2t takes responsible gaming seriously. We maintain a strict 21+ age policy, provide every registered player with access to a suite of self-service responsible gaming tools, and keep our support team available 24/7 to assist players who feel that gambling is beginning to affect their wellbeing. Playing at 5l2t should always be fun — if it stops being fun, we want to help.

Recognising Problem Gambling

Problem gambling does not always look the same in every person. It can develop gradually, and the person experiencing it is often the last to notice. If you are concerned about your own gambling habits — or those of someone you care about — consider whether any of the following warning signs apply:

• Spending more money or time gambling than you originally planned, and finding it difficult to stop once you have started.
• Chasing losses — placing larger or more frequent bets in an attempt to win back money that has already been lost.
• Gambling with money that was set aside for essential expenses such as rent, food, utility bills, or family responsibilities.
• Feeling restless, anxious, or irritable when not gambling, or using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Lying to friends, family members, or colleagues about the amount of time or money spent gambling.
• Borrowing money, selling personal belongings, or taking out loans in order to fund gambling activity.

Your Responsible Gaming Tools

Every registered 5l2t player has free access to all of the following responsible gaming tools directly from their account dashboard. These tools do not require contacting support to activate — you can set them up yourself at any time, with immediate effect:

How to Activate Your Limits

Setting up responsible gaming limits on your 5l2t account is straightforward and takes less than two minutes. Follow these steps:

1. Log in to your 5l2t account using your registered username and password.
2. Navigate to Account Settings and select the Responsible Gaming section from the menu.
3. Choose the tool you wish to activate — deposit limit, loss limit, session timer, cooling-off period, or self-exclusion.
4. Enter your chosen limit value and confirm. The limit takes effect immediately and cannot be increased before a mandatory 24-hour cooling-off delay.

If you need assistance setting up any responsible gaming tool, or if you would like a 5l2t team member to configure limits on your behalf, contact our support team at any time via live chat or email. There is no charge for this service.

Age Restriction Policy — 21+ Only

5l2t operates a strict minimum age policy. The Platform is open to adults aged 21 and above only. We are firmly committed to preventing underage gambling and take this responsibility extremely seriously. All new players are required to complete identity and age verification before their account is activated and before any real-money deposit is processed.

To verify your age, 5l2t may request one or more of the following documents during the KYC process:

• National Identity Card (NID) issued by the Bangladesh Election Commission — accepted as the primary form of age and identity verification for Bangladeshi players.
• Valid passport — accepted for non-NID holders or where the NID cannot be verified digitally.
• Birth certificate — accepted as a supplementary document where required alongside a primary ID.
• Any account found to be registered by a person under the age of 21 will be closed immediately and all associated funds will be handled in accordance with our Terms and Conditions.

Self-Exclusion — Taking a Longer Break

Self-exclusion is one of the most powerful tools available to players who feel that gambling is becoming harmful. When you self-exclude from 5l2t, your account is placed in a restricted state for the duration you choose. During the self-exclusion period, you will not be able to log in, place bets, make deposits, or receive promotional communications from 5l2t.

Self-exclusion periods available at 5l2t are: 3 months, 6 months, 1 year, and permanent exclusion. Once a self-exclusion period has started, it cannot be shortened or reversed before its natural end date. This is by design — the cooling-off delay is in place to protect you from an impulsive decision to lift the restriction.

If you have self-excluded from 5l2t and subsequently find promotional material or believe you are still receiving marketing communications, please contact support immediately. We treat this as an urgent compliance matter and will investigate without delay.

Tips for Healthy Gambling

Even if gambling has not become a problem for you, developing good habits from the start helps ensure it stays enjoyable. Here are the practices that responsible players at 5l2t follow:

• Set a strict budget before each session and stick to it — decide in advance the maximum amount you are willing to spend, and stop when you reach that amount regardless of the outcome.
• Treat gambling as entertainment, not as a source of income. Any winnings are a bonus — the expected outcome of any gambling session is a loss, and you should be comfortable with that before placing any bet.
• Take regular breaks during play — use 5l2t's session timer tool to remind yourself to step away from the screen, stretch, and return only when you feel fresh and relaxed.
• Never chase losses. If your session has not gone your way, the correct decision is always to stop — not to increase your stake or play more aggressively in an attempt to break even.
• Keep gambling separate from other areas of your life — do not gamble at work, while driving, during family time, or in any context where your attention should be elsewhere.
• Talk openly with someone you trust if you feel that gambling is occupying too much of your thoughts, time, or money — speaking to a trusted person is often the first and most important step toward getting help.

Get Support — We Are Here for You

If you feel that gambling is negatively affecting your life — or the life of someone you know — please do not hesitate to reach out. The 5l2t support team is available around the clock, every day of the year, including during Eid, Pohela Boishakh, and all public holidays. You will always reach a real person, not an automated system. We treat all responsible gaming enquiries with full discretion and without judgment.

When contacting support about a responsible gaming concern, you do not need to provide detailed personal or financial information in your initial message. Simply state that you would like to discuss responsible gaming options, and our team will guide the conversation from there in a safe and supportive way.